Returns and Refunds Policy
Due to the perishable nature of our products, we do not accept returns on caviar once it has been delivered; however, we are committed to ensuring your complete satisfaction with every order. If your shipment arrives damaged or compromised, please contact our concierge team within 24 hours of receipt to arrange for a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check the packaging and temperature of your caviar to ensure it meets our quality standards.
Document Issues
If there are any discrepancies or damages, take clear photographs of the product and the original shipping container.
Contact Support
Email our customer service team at [email protected] within 24 hours with your order number and documentation.
Resolution Process
Our team will review your claim and issue a replacement shipment or a refund to your original payment method for qualifying concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing